Welcome to your complete NPS program toolkit! This template will help you measure customer loyalty, understand the "why" behind scores, and turn feedback into action.
📚 How to use this template
Quick start guide
If you're launching your first NPS survey:
- Go to → "What is NPS?" guide
- Choose → Industry-specific survey template
- Customize → Questions for your business
- Copy → Email invitation template
- Launch → Following our timing recommendations
- Analyze → Using NPS calculator
If you have an existing NPS program:
- Go to → Question database
- Filter by → Your survey goal
- Add → Missing follow-up questions
- Review → Common mistakes guide
- Improve → Response and action workflows
If you're analyzing NPS responses:
- Go to → NPS calculator