Welcome to your complete CSAT program toolkit! This template will help you measure customer satisfaction at every touchpoint, understand what drives it, and turn feedback into improvements.
📚 How to use this template
Quick start guide
If you're measuring post-purchase satisfaction:
- Go to → "Post-purchase CSAT survey"
- Customize → Questions for your product type
- Copy → Email invitation template
- Set timing → 3-7 days after delivery
- Launch → In your survey tool
If you're measuring post-support satisfaction:
- Go to → "Post-support CSAT survey"
- Integrate → With your helpdesk tool
- Set trigger → Survey sends when case closes
- Monitor → Response rates and scores
- Follow up → With dissatisfied customers within 24 hours
If you're analyzing CSAT responses:
- Go to → CSAT calculator
- Input → Your response distribution